{"id":84,"date":"2025-09-02T05:50:54","date_gmt":"2025-09-02T05:50:54","guid":{"rendered":"https:\/\/gofly-wp.egenstheme.com\/?page_id=84"},"modified":"2026-03-18T21:21:29","modified_gmt":"2026-03-19T03:21:29","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/cymantravel.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"84\" class=\"elementor elementor-84\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f9b5e4 e-flex e-con-boxed e-con e-parent\" data-id=\"2f9b5e4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a23350 elementor-widget elementor-widget-gofly_faqs\" data-id=\"7a23350\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"gofly_faqs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n                    <div class=\"faq-page\">\n                <div class=\"mb-50 wow animate fadeInDown\" data-wow-delay=\"200ms\" data-wow-duration=\"1500ms\">\n                    <div class=\"section-title text-center\">\n                                                                    <\/div>\n                <\/div>\n                <div class=\"faq-wrap\">\n                    <div class=\"accordion accordion-flush\" id=\"accordionFlush69f71980e9379\">\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"0ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading0\">\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse0\" aria-expanded=\"false\" aria-controls=\"flush-collapse0\">\n                                                                                    \u00bfC\u00f3mo puedo reservar una excursi\u00f3n?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse0\" class=\"accordion-collapse collapse show\" aria-labelledby=\"flush-heading0\" data-bs-parent=\"#accordionFlush69f71980e9379\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>Puedes reservar directamente por WhatsApp, correo electr\u00f3nico o a trav\u00e9s del formulario de nuestra p\u00e1gina de contacto. Solo tienes que indicarnos el destino, la fecha y el n\u00famero de personas que viajan, y nuestro equipo te confirmar\u00e1 la disponibilidad y los detalles.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"200ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading1\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse1\" aria-expanded=\"false\" aria-controls=\"flush-collapse1\">\n                                                                                    \u00bfQu\u00e9 formas de pago aceptan?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse1\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading1\" data-bs-parent=\"#accordionFlush69f71980e9379\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>Aceptamos transferencias bancarias, pagos con tarjeta de cr\u00e9dito o d\u00e9bito (Visa, Mastercard, American Express) y pagos digitales como Apple Pay. Todos los pagos se procesan de forma segura y transparente.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"400ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading2\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse2\" aria-expanded=\"false\" aria-controls=\"flush-collapse2\">\n                                                                                    \u00bfPuedo personalizar mi viaje o excursi\u00f3n?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse2\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading2\" data-bs-parent=\"#accordionFlush69f71980e9379\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>\u00a1Por supuesto! Dise\u00f1amos itinerarios a medida: puedes elegir los destinos, la duraci\u00f3n, el tipo de actividades y el nivel de aventura. Nuestro equipo se encargar\u00e1 de organizarlo todo seg\u00fan tus intereses y tu ritmo de viaje.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"600ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading3\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse3\" aria-expanded=\"false\" aria-controls=\"flush-collapse3\">\n                                                                                    \u00bfCon cu\u00e1nta antelaci\u00f3n debo hacer la reserva?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse3\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading3\" data-bs-parent=\"#accordionFlush69f71980e9379\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>Recomendamos reservar con al menos una semana de antelaci\u00f3n, sobre todo durante la temporada alta (de noviembre a abril). No obstante, siempre intentaremos ayudarte, incluso con reservas de \u00faltima hora.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"800ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading4\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse4\" aria-expanded=\"false\" aria-controls=\"flush-collapse4\">\n                                                                                    \u00bfQu\u00e9 incluye cada tour?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse4\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading4\" data-bs-parent=\"#accordionFlush69f71980e9379\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>Cada experiencia incluye transporte privado, un gu\u00eda local certificado, entradas a los lugares de inter\u00e9s y asistencia personalizada durante todo el recorrido. Algunos tours tambi\u00e9n incluyen alojamiento o comidas (seg\u00fan el itinerario). Los detalles exactos se especifican en el momento de la reserva.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"1000ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading5\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse5\" aria-expanded=\"false\" aria-controls=\"flush-collapse5\">\n                                                                                    \u00bfSon seguros los viajes de aventura?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse5\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading5\" data-bs-parent=\"#accordionFlush69f71980e9379\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>S\u00ed. Todas nuestras excursiones de aventura, como las ascensiones a volcanes o las visitas a Semuc Champey, se realizan con gu\u00edas certificados, el equipo adecuado y medidas de seguridad actualizadas. Adem\u00e1s, evaluamos las condiciones meteorol\u00f3gicas antes de cada salida.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"1200ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading6\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse6\" aria-expanded=\"false\" aria-controls=\"flush-collapse6\">\n                                                                                    \u00bfEl alojamiento est\u00e1 incluido?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse6\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading6\" data-bs-parent=\"#accordionFlush69f71980e9379\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>S\u00ed, colaboramos con hoteles, alojamientos ecol\u00f3gicos y posadas certificados en todo el pa\u00eds. Podemos incluir el alojamiento en tu paquete o ayudarte a elegir la mejor opci\u00f3n seg\u00fan tu presupuesto.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"accordion-item wow animate fadeInDown\" data-wow-delay=\"1400ms\" data-wow-duration=\"1500ms\">\n                                <h5 class=\"accordion-header\" id=\"flush-heading7\">\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse7\" aria-expanded=\"false\" aria-controls=\"flush-collapse7\">\n                                                                                    \u00bfQu\u00e9 pasa si las condiciones meteorol\u00f3gicas impiden que se realice la excursi\u00f3n?                                                                            <\/button>\n                                <\/h5>\n                                <div id=\"flush-collapse7\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-heading7\" data-bs-parent=\"#accordionFlush69f71980e9379\">\n                                                                            <div class=\"accordion-body\">\n                                            <p>Tu seguridad es lo primero. En caso de lluvias intensas o condiciones adversas, podemos reprogramar tu excursi\u00f3n sin penalizaci\u00f3n alguna o ofrecerte un reembolso parcial si no es posible reprogramarla.<\/p>                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        \n        \n        \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How can I book a tour? You can book directly via WhatsApp, email, or using the form on our contact page. Just tell us the destination, date, and how many people are traveling, and our team will confirm availability and details. What forms of payment do you accept? We accept bank transfers, credit or debit [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":8431,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-84","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/cymantravel.com\/es\/wp-json\/wp\/v2\/pages\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cymantravel.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cymantravel.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cymantravel.com\/es\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/cymantravel.com\/es\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":1,"href":"https:\/\/cymantravel.com\/es\/wp-json\/wp\/v2\/pages\/84\/revisions"}],"predecessor-version":[{"id":10009,"href":"https:\/\/cymantravel.com\/es\/wp-json\/wp\/v2\/pages\/84\/revisions\/10009"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cymantravel.com\/es\/wp-json\/wp\/v2\/media\/8431"}],"wp:attachment":[{"href":"https:\/\/cymantravel.com\/es\/wp-json\/wp\/v2\/media?parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}