At Cyman Travel we value the trust of our customers and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use and safeguard your data when you visit our website, request information or book a service.
1. Information we collect
We collect the personal information you voluntarily provide to us when:
- Completing forms on the website
- Send messages via WhatsApp
- Contacting us by email
- Make inquiries or request quotes
- Book tours, transportation or tourist services
The data we may request includes:
- Full name
- Phone number
- Travel information (destinations, dates, number of people)
- Service preferences
- Data required to complete a reservation
2. Use of information
The information collected is used to:
- Respond to your inquiries and requests
- Send you quotes or service details
- Manage reservations and payments
- Coordinate tours, transportation or itineraries
- Provide customer support
- Improve our services and user experience
- Send communications related to your requests
- We never sell or share your information with unauthorized third parties.
3. Communications by WhatsApp and email
By contacting us via WhatsApp at +502 3468-0911 or by email at cymantravel@gmail.com, you agree that we may contact you to:
- Provide you with requested information
- Coordinate reservations or payments
- Provide you with follow-up and support
- You can request to stop receiving communications at any time.
4. Use of cookies and similar technologies
Our website may use cookies for purposes such as:
- Improving navigation
- Recording user preferences
- Analyzing site traffic and performance
- Customizing content
- You can disable cookies from your browser settings.
5. Security of your data
- Unauthorized access
- Misuse
- Unauthorized alteration or disclosure
- Even so, no method of transmission over the internet is 100% secure. We are committed to acting diligently to protect your information.
6. Data retention
We will keep your personal information only for as long as necessary to:
- Fulfill the purposes described in this policy
- Meet legal or accounting requirements
- Maintain administrative records
- It will then be deleted or anonymized.
7. External links
Our site may contain links to third-party pages. Cyman Travel is not responsible for the content or privacy practices of such external sites.
8. User rights
You have the right to:
- Request access to your personal information
- Correct inaccurate data
- Request the deletion of your data
- Withdraw your consent for communications
You can do this by writing to:
📧 cymantravel@gmail.com
📱 +502 3468-0911
9. Changes to this policy
Cyman Travel may update this Privacy Policy at any time. The current version will always be available on our website.
10. Contact
If you have questions or wish to exercise your rights, you can contact us:
📧 cymantravel@gmail.com
📱 +502 3468-0911
Si tienes preguntas puedes comunicarte con nosotros
- Asistencia 24/7
- Atención inmediata
You can book directly via WhatsApp, email, or the form on our contact page. Just tell us the destination, date and how many people are traveling, and our team will confirm availability and details.
We accept bank transfers, credit or debit card payments (Visa, Mastercard, American Express), and also digital payments such as Apple Pay. All payments are processed securely and transparently.
Of course! We design custom itineraries: you can choose the destinations, duration, type of activities and level of adventure. Our team is in charge of organizing everything according to your interests and pace of travel.
We recommend booking at least a week in advance, especially in high season (November to April). However, we will always try to help you even with last minute reservations.
Each experience includes private transportation, a certified local guide, entrance fees to the destinations, and personalized assistance throughout the tour. On some tours, lodging or food is also included (depending on itinerary). Exact details are specified at the time of booking.
Yes. All our adventure tours, such as volcano climbs or visits to Semuc Champey, are carried out with certified guides, appropriate equipment and up-to-date safety measures. Additionally, we evaluate weather conditions before each departure.
Yes, we work with certified hotels, eco-lodges and inns throughout the country. We can include accommodation in your package or help you choose the best option based on your budget.
Your safety comes first. In the event of heavy rain or adverse conditions, we can reschedule your tour without penalty or provide a partial refund if a change is not possible.
