Policy and Privacy

Booking, Cancellation & Refund Policy

Effective for all reservations made with Cyman Travel — Guatemala

1. General Framework

At Cyman Travel we specialize in designing and coordinating travel experiences and tourism services throughout Guatemala. To guarantee the availability of guides, private transport, accommodations, logistics, and access to protected sites, the confirmation of any service is strictly subject to the terms and conditions set forth below.

2. Itinerary Pre-Confirmation & Payment Link Validation

To protect the client’s investment and the agency’s operational logistics, our reservation procedure is governed by the following conditions:

• Travel Confirmation Responsibility: Clients must request and process payment for tours or services only when their personal itinerary and travel to Guatemala are 100% confirmed — including air tickets, definitive dates, and confirmed vacation availability.
• Mandatory Prior Verification: Before generating and sending any payment link or bank transfer details, our team of advisors will consult with and request the client’s explicit final confirmation of dates, services, number of passengers, and itinerary conditions.
• Acceptance & Strict Non-Refundable Policy:
  • By responding affirmatively to our consultation and completing payment through the provided link, the client is deemed to have definitively confirmed their travel plans.
  • Once the payment link has been sent and payment processed, the amount paid is NON-REFUNDABLE under any circumstances.
  • No refunds or monetary reimbursements will be issued for cancellation requests due to unpurchased flights, modified travel itineraries, unconfirmed vacation time, or general trip cancellations to Guatemala for reasons beyond the agency’s control.
• Immediate Commitment to Suppliers: Immediately upon receipt of payment, Cyman Travel purchases non-refundable access permits, hires professional guides, assigns dedicated transport, and makes guaranteed bookings with local suppliers.

3. Modification & Rescheduling Requests

We understand that unforeseen circumstances may arise before the start of your itinerary:

1. Written Notification: All requests to modify the date of a tour or service must be submitted in writing to reservaciones@cymantravel.com and via WhatsApp at +502 3468-0911, with a minimum of 96 hours’ notice prior to the scheduled date.
2. Subject to Availability: Date change requests are subject to the logistical availability of Cyman Travel and our suppliers.
3. Fare Adjustments: If rescheduling results in fare variations (seasonal rate changes or fixed penalties from external suppliers), the client assumes the corresponding price difference.
4. Late Requests: Requests with less than 96 hours’ notice cannot be rescheduled and will be treated as a definitive cancellation with no right to a refund or travel credit.

4. No-Show & Schedule Tolerance

• Clients must be present at the agreed meeting point at the agreed time. A tolerance period of 15 minutes applies to both private and shared services.
• After this period (No-Show), the service is cancelled with no possibility of refund, rescheduling, or credit.

5. Force Majeure & Weather Cancellations

If a tour, hike, transfer, or activity must be suspended due to force majeure, road closures, seismic events, or adverse weather conditions as determined by Cyman Travel or the relevant authorities (INGUAT, CONAP, Civil Protection):

1. Direct Rescheduling: We will reschedule the activity for another date during the traveler’s stay in Guatemala at no additional cost.
2. Travel Voucher: If the traveler’s dates do not permit rescheduling, a transferable travel credit voucher valid for 12 months will be issued for the net value of services not rendered.

6. National Park Passes & Aerial Services

• Entry passes to national parks, protected areas, historical monuments, and aerial/charter or helicopter services are issued in the passengers’ names under government regulations or independent operators.
• These passes are personal, non-transferable, and strictly non-refundable from the moment of issuance.

7. Acceptance of Terms

Express Acceptance: By confirming your reservation and completing payment through our payment links, bank transfers, or authorized methods, the client expressly declares having read, understood, and fully accepted this Booking, Cancellation and Refund Policy of Cyman Travel.

Cyman Travel reserves the right to update or modify this policy at any time to comply with regulatory requirements or operational changes. The version in effect at the time of payment will apply to your booking.